PURCHASE REQUIREMENT: A purchase of an appropriate pass or plan is required prior to booking a lesson or enrolling in a class.
PARTNER FACILITY USE: Non-members of partner facilities are required to check in at the front desk. You may only use the pool and locker rooms and only during scheduled lesson times. All other areas and times are strictly prohibited. Clients who disregard this policy put our facility access at risk. As a result, we reserve the right to discontinue services to clients who violate this policy.
COMMUNICATIONS: Liquid Lifestyles communicates all schedule updates, reminders, and changes directly from our online scheduling software. It is your responsibility to monitor all text and/or email correspondences that directly relate to your swim services. You can set your notification preferences from the “Notifications” section on your dashboard.
MONTHLY PLANS: Our monthly plan prices are based upon 48 sessions annually (average of 4 per month). Holidays, scheduled facility closures and months with 5 weeks will impact the total number of sessions delivered in any given month.
BILLING: Recurring monthly payments are automatically billed on the 1st of each month using the stored credit card on file. Should you begin mid-month, your first payment will be prorated accordingly. You can manage your billing preferences online by selecting “Payment Methods” from your account dashboard.
NON-REFUNDABLE: Passes and Monthly Plans are non-refundable.
CANCEL ANYTIME: There are no minimum monthly commitments. You may cancel your monthly plan at any time prior to your next auto-pay renewal. To end your monthly enrollment and stop auto-pay, submit your request using our CANCELLATION REQUEST FORM. You will still be able to use the service until the end of the month in which you cancel. We do not provide refunds or credits for unused time.
UNEXPECTED POOL CLOSURES: If Liquid Lifestyles has to cancel your class or appointment for ANY REASON other than for posted holidays or scheduled facility closures; Monthly Plan holders will be provided with a complimentary make-up pass for the same or similar-value service, Pass holders will retain their visit for a future appointment.
LATE ARRIVALS: All lessons and classes will run within the scheduled time frame and will not be adjusted due to a late arrival.
NO COACH GUARANTEE: Coach availability and schedules are subject to change without notice. We do not guarantee coach placement or availability and will provide qualified substitutes where and whenever necessary.
BOOKING LESSONS: You may book online with any coach, location or time (subject to availability). You may only book as many lessons as you have purchased.
RECURRING LESSON SCHEDULE: The only way to lock in your lesson’s weekly day and time is to purchase a monthly plan.
BOOKING DEADLINE: Lessons must be booked online at least 18-hours in advance.
PASS EXPIRATION: Single visit and multi-visit passes are non-refundable and expire 6-months from date of purchase.
LESSON SHARING: Sharing lessons amongst immediate family members is allowed. Scheduling of shared lessons must be managed online by the account holder.
SCHEDULING SEMI-PRIVATE LESSONS: Book the first swimmer into the semi-private lesson online, then let us know who the second swimmer will be by emailing us. We will manually add them to the lesson. It is the responsibility of the individual booking the semi-private lesson to verify that the other participant is available. Once booked, it is assumed that both swimmers will attend each scheduled lesson.
LESSON CANCELLATIONS/NO SHOWS - PASS HOLDERS: Pass holders may cancel their appointment online anytime up to 18-hours prior to your scheduled lesson. Cancellations must be done online. Text messages, emails, and phone calls are not acceptable methods of canceling. Pass holders who cancel less than 18-hours in advance or no-show an appointment, for any reason, will have a visit deducted from their pass.
LESSON CANCELLATIONS/NO SHOWS - MONTHLY PLAN HOLDERS: Monthly plan holders have reserved their weekly day/time and as such are not eligible for individual cancellations, a visit will be deducted from their monthly plan whether they attend the lesson or not.
ENROLLMENT IN GROUP CLASSES: Enrollment can begin at any time on a first come, first serve basis for the next available class. Reserving space for a future class risks being bumped by someone who reserves the spot for an earlier start date. Should you begin enrollment mid-month your first payment will be prorated accordingly. Group classes average 4 sessions per month and are priced based upon 48 sessions annually. Holidays, scheduled facility closures and months with 5 weeks will impact the total number of sessions delivered in any given month.
CLASS TRANSFERS: You may transfer to a different class level, coach, location or time that best fits your needs (subject to availability). Submit your transfer request online TRANSFER REQUEST FORM. Consult with your coach if you have questions on appropriate placement.
CLASS SCHEDULE CHANGES: Liquid Lifestyles reserves the right to cancel, change or consolidate group classes.
MISSED CLASSES: Due to the nature of group classes and our facility arrangements, we are unable to provide you with a MAKE-UP pass for any classes that you miss, regardless of the reason.