Facility Rules / General Policies

  • Non-members of partner facilities are required to check in at the front desk. Participants are permitted usage of the pool and locker room facilities during lesson times only. All other areas are strictly prohibited. USE OF RESTRICTED AREAS MAY JEOPARDIZE FACILITY RELATIONSHIPS AND RESULT IN TERMINATION OF CLIENT CONTRACTS.
  • Liquid Lifestyles communicates all schedule updates, reminders, and changes directly through our online scheduling software. It is the responsibility of the client to setup their notification preferences online and to receive text and/or email correspondences that directly relate to their swim services.
  • Direct adult supervision of minors at all times is required.
  • Swim Caps are required to be worn by all participants, of any age, with long hair. One Liquid Lifestyles swim cap will be provided per participant upon registration or available to purchase at any time.
  • All children who are not potty-trained, or under the age of 4, are required to wear a reusable swim diaper while in lessons. Disposable diapers are not permitted.
  • PHOTO/VIDEO RELEASE: All participants, parents and/or guardians grant permission to Liquid Lifestyles to use their image or the images of their dependents or children publically to promote Liquid Lifestyles. The photos and videos may be used in print publications, online publications, presentations, websites, television, and/or social media. No royalties, fees or any other compensation shall become payable to individuals because of such use.

Private Lesson Policies: Single Visit & Passes

  • Purchase of a single visit or an applicable pass is required in order to book lessons. Private lesson visits can be shared only amongst immediate family members and must be managed directly by the account holder.
  • You cannot reserve or schedule visits that exceed the number of passes purchased.
  • Participants are solely responsible for managing their schedules online. This includes booking, cancelling and rescheduling lessons.
  • Lessons must be booked online at least 18 hours in advance and are scheduled to begin at either the top or bottom of every hour.
  • All lessons will run within the time frame allotted for and will not be adjusted due to a late arrival.
  • Clients must cancel their appointment directly online at least 18 hours prior to their scheduled appointment or a visit will be deducted. Text messages, emails and phone calls are not accepted forms of cancellation.
  • If a same-day cancellation is necessary due to an incident at the pool, emergency or inclement weather, clients will retain their private lesson pass for future use.
  • Passes are transferrable between coaches and locations, subject to availability.
  • Coach availability and schedules are subject to change without notice. We do not guarantee coach placement or availability and will provide qualified substitutes when necessary, at the sole discretion of Liquid Lifestyles.
  • Single visit and passes are non-refundable and will expire 6 months from the date of purchase.

Private Lesson Policies: Monthly Plans

  • Available only at select locations and times. Register via Webform
  • Purchase of an applicable monthly plan is required in order to book recurring lessons. Private lesson visits can be shared only amongst immediate family members and must be managed directly by the account holder.
  • Monthly Plans require a minimum 3-month commitment and will continue to auto-renew until the plan is cancelled.
  • Recurring monthly payments are automatically billed on the 1st of each month using the stored credit card on file. You can manage your billing preferences online by selecting “Payment Methods” from your dashboard.
  • Enrollment can begin at anytime, subject to coach and pool availability. Should you begin enrollment mid-month your first payment will be prorated accordingly.
  • Monthly plans are based on an AVERAGE 4-week schedule. Holidays, scheduled pool closures and months with 5 weeks will impact the total number of lessons per month.
  • Participants will remain scheduled weekly in their respective day and time, on a continual monthly basis, until the monthly plan is cancelled or a transfer request is made.
  • Recurring lesson plans that secure a specific day and time have a strict NO MAKE-UP policy for any reason (no exceptions).
  • If a same-day cancellation is necessary due to an incident at the pool, emergency or inclement weather, clients will receive a single visit pass equal to the service cancelled. Single visit passes are non-refundable and will expire 6 months from the date of purchase.

  • All lessons will run within the time frame allotted for and will not be adjusted due to a late arrival.

  • To end your monthly enrollment and stop auto-pay, we require our online CANCELLATION REQUEST FORM be completed by the 15th of the month prior to your next auto-renewal date.  Cancellations received after the 15th are subject to a $20 late cancellation fee.

  • To transfer to a different day, time, location or coach, we require the completion of our online TRANSFER REQUEST FORM. Change requests are subject to availability.
  • Coach availability and schedules are subject to change without notice. We do not guarantee coach placement or availability and will provide qualified substitutes when necessary, at the sole discretion of Liquid Lifestyles.
  • Monthly plans are non-refundable.

Semi-Private Lesson Policies: Single Visit & Passes

  • It is the responsibility of the client to find their swim partner for a semi-private lesson and should be coordinated prior to booking.
  • EACH PARTICIPANT is required to purchase either a single visit or an applicable pass in order to book semi-private lessons. Prices are listed per swimmer. Shared visits are not permitted.
  • You cannot reserve or schedule visits that exceed the number of passes purchased.
  • Participants are solely responsible for managing their schedules online. This includes booking, cancelling and rescheduling lessons.
  • Lessons must be booked online at least 18 hours in advance and are scheduled to begin at either the top or bottom of every hour.
  • All lessons will run within the time frame allotted for and will not be adjusted due to a late arrival.
  • Clients can only book the first swimmer into the semi-private lesson online. The coach will manually add their swim partner into the lesson after booking. It is the responsibility of the individual booking the semi-private appointment to verify that the other participant is available. When booked it is assumed that both swimmers will be in attendance at each scheduled lesson.
  • There are NO MAKE-UPS for swim partners who miss a semi-private lesson. A missed lesson will be marked as a no-show and a visit will be deducted from their pass.
  • To cancel a semi-private lesson, both participants must cancel their appointment directly online at least 18 hours prior to their scheduled appointment or a visit will be deducted from both passes. Text messages, emails and phone calls are not accepted forms of cancellation.
  • If a same-day cancellation is necessary due to an incident at the pool, emergency or inclement weather, clients will retain their semi-private lesson pass for future use.
  • Passes are transferrable between coaches and locations, subject to availability.
  • Coach availability and schedules are subject to change without notice. We do not guarantee coach placement or availability and will provide qualified substitutes when necessary, at the sole discretion of Liquid Lifestyles.
  • Single visit and passes are non-refundable and will expire 6 months from the date of purchase.

Semi-Private Lesson Policies: Monthly Plans

  • Available only at select locations and times. Register via Webform
  • It is the responsibility of the client to find their swim partner for recurring semi-private lessons and should be coordinated with coach prior to booking.
  • EACH PARTICIPANT is required to purchase an applicable monthly plan in order to book recurring semi-private lessons. Prices are listed per swimmer. Shared visits are not permitted.
  • Monthly Plans require a minimum 3-month commitment and will continue to auto-renew until the plan is cancelled.
  • Recurring monthly payments are automatically billed on the 1st of each month using the stored credit card on file. You can manage your billing preferences online by selecting “Payment Methods” from your dashboard.
  • Enrollment can begin at anytime, subject to coach and pool availability. Should you begin enrollment mid-month your first payment will be prorated accordingly.
  • Both parties enrolled in the monthly plan will remain scheduled weekly in their respective day and time, on a continual monthly basis, until BOTH monthly plans are either cancelled or a transfer request is made.
  • Monthly plans are based on an AVERAGE 4-week schedule. Holidays, scheduled pool closures and months with 5 weeks will impact the total number of lessons per month.
  • Recurring semi-private lesson plans that secure a specific day and time have a strict NO MAKE-UP policy for any reason (no exceptions).
  • If a same-day cancellation is necessary due to an incident at the pool, emergency or inclement weather, clients will receive a single visit pass equal to the service cancelled. Single visit passes are non-refundable and will expire 6 months from the date of purchase.
  • All lessons will run within the time frame allotted for and will not be adjusted due to a late arrival.
  • To end your monthly enrollment and stop auto-pay, we require our online CANCELLATION REQUEST FORM be completed by the 15th of the month prior to your next auto-renewal date. Cancellations received after the 15th are subject to a $20 late cancellation fee. Both individuals in the semi-private lesson will be affected by this change.
  • To transfer to a different day, time, location or coach, we require the completion of our online TRANSFER REQUEST FORM. Change requests are subject to availability. Both individuals in the semi-private lesson will be affected by this change.
  • Coach availability and schedules are subject to change without notice. We do not guarantee coach placement or availability and will provide qualified substitutes when necessary, at the sole discretion of Liquid Lifestyles.
  • Monthly plans are non-refundable.

Group Class Policies

  • Purchase of an applicable monthly plan is required in order to enroll in group classes.
  • Recurring monthly payments are automatically billed on the 1st of each month using the stored credit card on file and will continue to auto-renew until the plan is cancelled. You can manage your billing preferences online by selecting “Payment Methods” from your dashboard.
  • Enrollment priority is given on a first come, first serve basis and registration is limited to within 2 weeks of chosen start date. Should you begin enrollment mid-month your first payment will be prorated accordingly.
  • Participants enrolled in our group classes will remain scheduled weekly in their respective class level, day and time, on a continual monthly basis, until their monthly plan is cancelled or a class transfer request is made.
  • Monthly plans are based on an AVERAGE 4-week schedule. Holidays, scheduled pool closures and months with 5 weeks will impact the total number of classes per month.
  • Due to the nature of group classes and our facility arrangements NO MAKE-UPS are provided for any reason (no exceptions).
  • If a same-day cancellation is necessary due to an incident at the pool, emergency or inclement weather, clients will receive a single visit pass equal to the service cancelled. Single visit passes are non-refundable and will expire 6 months from the date of purchase.
  • All classes will run within the time frame allotted for and will not be adjusted due to a late arrival.
  • Liquid Lifestyles reserves the right to cancel, change or consolidate group classes if enrollment is below the required minimum.
  • To end your monthly enrollment and stop auto-pay, we require our online CANCELLATION REQUEST FORM be completed by the 15th of the month prior to your next auto-renewal date. Cancellations received after the 15th are subject to a $20 late cancellation fee.
  • To transfer into a different class, we require the completion of our online TRANSFER REQUEST FORM. Class transfer requests are subject to availability.
  • Coach availability and schedules are subject to change without notice. We do not guarantee coach placement or availability and will provide qualified substitutes when necessary, at the sole discretion of Liquid Lifestyles.
  • Monthly plans are non-refundable and non-transferrable.
  • There are no minimum monthly requirements associated with group classes.

Liquid N' Durance Policies

  • Purchase of a single visit pass or an applicable monthly plan is required in order to participant in a Liquid N’ Durance Masters practice.
  • Monthly payments are automatically billed on the 1st of each month using the stored credit card on file and will continue to auto-renew until the plan is cancelled. You can manage your billing preferences online by selecting “Payment Methods” from your dashboard.
  • Enrollment can begin at anytime. Should you begin enrollment mid-month your first payment will be prorated accordingly.
  • LND Masters participants are solely responsible for managing their schedules online. This includes booking, cancelling and rescheduling for each LND practice.
  • To prevent overcrowding, each LND Masters practice will have an appropriate participation cap based upon lane availability. Access is granted on a first come, first served basis. We cannot guarantee that a slot will always be available.
  • Reservations may be cancelled without penalty if received at least 6-hours prior to class start. Cancellations less than 6-hours in advance and no-shows will result in a $5 penalty fee for Monthly Plan Holders or a deduction of a credit for Pass holders.
  • To end your monthly enrollment and stop auto-pay, we require our online CANCELLATION REQUEST FORM be completed by the 15th of the month prior to your next auto-renewal date. Cancellations received after the 15th are subject to a $20 late cancellation fee.
  • Participants must register with United States Masters Swimming, select Liquid N’ Durance (LND) as the club affiliation and update their Liquid Lifestyles client profile to include their USMS ID#. If you are unsure of your USMS ID# you can locate it in the Membership Directory. Visit the USMS Member Registration page to register or renew your membership.
  • LND passes and monthly plans are transferrable between all LND practice locations. Holidays, scheduled pool closures, weather emergencies and schedule changes will impact the total number of classes offered per month.
  • Coach availability, locations and practice schedules are subject to change without notice. We do not guarantee coach placement or availability and will provide qualified substitutes when necessary, at the sole discretion of Liquid Lifestyles.
  • Single visit passes are valid for 6 months from the date of purchase. Monthly plans are non-refundable.