con·sist·en·cy / noun
> The achievement of a level of performance that does not vary greatly in quality over time.
Nothing is more effective than consistency. Consistency develops trust, growth and establishes character. It’s the key to becoming a great Liquid Lifestyles Coach and it’s the key to the Coach Portal.
LIQUID LIFESTYLES’ SYSTEMS
We use Rackspace for our company emails. All client notifications, schedule updates and important reminders will be sent SOLEY to your Liquid Lifestyles email address. Please check it regularly.
Click the "Device Setup Guide" button for detailed instructions on how to set up your email on your desktop, laptop, tablet and/or smart phone (recommended).
* To send an email to the entire LL Coaching Team please write to: email@example.com. PLEASE NOTE: email replies will ONLY be sent back to the original sender.
Pike13 manages ALL aspects of our business; including staff scheduling, client enrollment, billing, client management, liability waivers, attendance, payroll and reporting. Every aspect of our business is connected to Pike13 in some way.
It is essential that you become familiar with this software. You can access it by visiting www.Pike13.com or by downloading the staff app on your Android or Apple iOS device.
Take some time to watch these training videos as they will help you become comfortable with our scheduling software and the daily tasks you will be required to perform. It will take about 45 minutes to go through all of them but each one is very important to your success. Topics include:
Subscribing to your Pike13 Schedule
Setting up your Availability
Customizing Your Pike13 Notifications
Handling Unpaid Visits
Handling Unsigned Liability Waivers
Adding New & Existing Clients to the Roster
Many of our facilities are equipped with cabinets that house the training equipment we use with our clients. Each cabinet is secured with a Noké Padlock that you can open with your bluetooth enabled smartphone. Coaches are provided access to each specific cabinet/location where they will be conducting lessons.
To set-up your Noké you will need to first download the Noké app on your iOS or Android device. Use your @liquidlifestyles.com email address during set up. *YOU MUST HAVE YOUR PHONE WITH YOU AND THE APP OPEN TO ACCESS THE LOCK.
Please contact Leah Nyikes if you need assistance opening the lock.
We use Dropbox for Business for secure file sharing, storage and collaboration. If you need access to files we will either share folder links with you as required or provide you with a login ID and password.
New client leads and customer service inquiries are managed using Pipedrive. This system helps us manage the customer service workflow and sales funnel. It is important for all coaches to direct customer service requests to the forms found on the CURRENT CLIENTS link found in the main menu bar of every page. This includes transfer requests, cancellation requests, and waitlist requests. It is OK if you choose to submit these forms on behalf of your clients.
If you are DIRECTLY involved in sales or customer service we will provide you with login credentials and Pipedrive software training.
Payroll is run every 2 weeks for all CONFIRMED LESSONS during that pay period (review Pike13 Training Videos for details). A pay period runs for two consecutive weeks, beginning on a Monday through the following two Sundays. Payroll is submitted by noon on Monday and your pay is directly deposited that Friday. New coaches will receive a welcome email from our Payroll provider asking you to confirm your bank account and tax withholding elections.
*Liquid Lifestyles coaches are solely responsible for confirming class attendance. Any services that remain unconfirmed beyond 2 pay periods will automatically be rejected and will not be eligible for backpay.
You can access your payroll summary data, historical pay check stubs and tax related documents using the link provided. If you want to see a detailed breakdown of your pending and historical pay by pay period, you can access that from your Pike13 Staff Dashboard. It is your responsibility to review the Pending Pay section on your Pike13 Dashboard to ensure accuracy.
2018 W2 ACCESS STEP-BY-STEP INSTRUCTIONS
LL TECH SUPPORT
Need help? For assistance with any Liquid Lifestyles’ operating system; including your email, Pike13, Dropbox, Pipedrive or SurePayroll, schedule a Tech support Session with Mike Cousino.
COMMUNITY OUTREACH EVENTS
HELP US IDENTIFY & PARTICIPATE IN COMMUNITY OUTREACH OPPORTUNITIES!
Take an active and FUN role by helping promote Liquid Lifestyles throughout your community! You can submit an “Add Payroll Item” in Pike13 for any events you work at a rate of $16 per hour.
Coaches are free to set their own availability and block their schedules as necessary. However, if a coach is ALREADY SCHEDULED or has posted availability it is expected that you:
Complete the Time Off Request Form at least 30 days prior to your absence.
BLOCK YOUR SCHEDULE in Pike13 (prevents NEW enrollments)
ATTEMPT TO FIND COVERAGE:
Add “LL COACH” to each affected service. Do NOT remove yourself from the service until your shifts have been picked up by another coach.
It is EXPECTED that you put sufficient effort into finding coverage for your classes. We recommend reaching out to fellow coaches who specialize in the class types/ages that you need coverage for and who are not already scheduled. You can view schedules, find email addresses and phone numbers for all coaches in Pike13 under the “STAFF” Tab as well as browse specialties on our COACHES PAGE.
PLEASE NOTE: Without 30-days advanced notice you are still responsible for your shifts if they are not accepted by other coaches.
Refer to Employee Handbook for complete details.
TIME SENSITIVE REPORTS!
To ensure accuracy and, if required, allow for a timely and appropriate response from management, it is imperative and EXPECTED that the following reports are submitted on the SAME DAY that the incident occurred. Please complete ALL procedures, as outlined, and provide as much detail as possible.
LIQUID LIFESTYLES EMPLOYEE HANDBOOK
Our Handbook is a living, breathing, document and is subject to change. It contains important information regarding your employment with Liquid Lifestyles and the policies and procedures you are expected to follow. It is your responsibility to stay up-to-date with it's contents. After reading, please print the “Acknowledgement Form” on the last page, sign it, and upload using the link below.
Each coach has their very own web page. This is where prospective clients can learn more about your background, specialties, view pictures and directly book lessons with you. We encourage each coach to make this page their very own by personalizing it with content and pictures you think will help tell your swimming story. There is no limit to how much text or pictures you can add. Please send all information and/or edits directly through the Website Updates link.
We expect all of our coaches to have a good grasp of our website so you can appropriately respond to clients questions and direct them to answers to their questions. After completion of the Website Quiz you can do an "Add Payroll Item" for $16.
CONNECT WITH US!
FACEBOOK GROUP PAGES: Join the conversation!
‘LL Coaches’ – This is a Closed Group, accessible only to LL Coaches. You will need to request to join and be approved by an administrator to become a member. This is a great forum to communicate with other Liquid Lifestyles Coaches, talk shop, receive company updates and general reminders.
‘Liquid Bubbles Swim Lessons’ – Dedicated to our Liquid Bubbles Children’s Learn to Swim program.
‘Liquid N’ Durance Swim Training’ – Popular Masters swim program for adults 18 and over.
LL COACH APPAREL
When coaching in or out of the water, attending marketing efforts or representing Liquid Lifestyles in any manner, we require that employees wear Liquid Lifestyles branded apparel. Please select your sizes below.
COACH TEE SHIRT ORDER FORM
COACH RASHGUARD ORDER FORM
DISCOUNTS & SWAG
LIQUID LIFESTYLES PRODUCTS & SERVICES: Liquid Lifestyles provides a 35% discount on any in-stock merchandise or swim services for you or your immediate family with coupon code: ILUVMYJOB. Payment for all purchases will need to be made by credit card.
ZEALIOS SWIM & SPORT PRODUCTS: SUNSCREEN, SHAMPOO, CONDITIONER & BODYWASH: 40% OFF with coupon code ZupLIQUID19 at TeamZealios.com
AT&T WIRELESS: Any Liquid Lifestyles employee who has an AT&T cell phone account is eligible to receive a 15% discount off of their personal phone bill. Go to any AT&T store and provide them with the following:
IRU #: 7095899
Liquid Lifestyles pay stub for proof of employment
WHO DO I CONTACT IF I HAVE A QUESTION OR CONCERN?
FOUNDER & CEO
Coach Development & Recruitment, Facility Management, Curriculum Development, Group Class Scheduling & Management
DIRECTOR OF BUSINESS DEVELOPMENT
IT Support, Website Design and Management, Market Development, Marketing and Promotion, Team Sponsorships
OFFICE LINE: 216-543-4181 This is the number posted on the website, on the auto-reminder emails and on general marketing material. Please direct clients to this number should they have specific questions about their account or our programs.