Name *
Name
Where can a Liquid Lifestyles COACH find important documents, helpful links and training videos? *
What is the main phone number for Liquid Lifestyles? *
What is the main phone number for Liquid Lifestyles?
An adult client explains to you that they travel frequently for work and their weekly schedule is not consistent. What service would you recommend they purchase? *
$
What links that can be found in the website footer? *
Check all that apply
A client has questions about the pricing. Where would you tell them to locate this information? *
What is the price per month for a 1x per week Liquid Bubbles 1 (LB-1) group class? *
What is the price for all of our other Bubbles/Medals classes (1x per week)? *
A potential adult client wants to participate in their first triathlon and has never had formal instruction. The client is not fearful and is comfortable in the deep end. What 5-week course do you recommend? What is the class size and price of this class? *
A client wants to know how much their bill will be per month for 30-minute private lessons (assume they are on a monthly plan). *
On what day of each month are recurring monthly payments collected? *
Where can the Liquid Lifestyles Terms & Conditions be found on the website? *
Clients can book private lessons directly on the website by going to: *
How many locations do we currently have listed? *
A potential adult client is fearful of the water and wants to finally conquer their phobia. What class would you recommend? *
You are asked if Liquid Lifestyles offers gift certificates and in what demonization(s) the certificates are offered. What is the appropriate response? *
A parent wants to know why swim caps and goggles are required for our program. We have a response authored on our website. Where is this information located? *
Most of our facility partners allow NON-member access to their pool for Liquid Lifestyles programming. Are there any facilities that DO require membership? *
A child is ready to move up to the next group class level. What do you instruct the parent to do? *
Liquid Lifestyles is closed for holidays and scheduled pool closures. Links to these dates can be found where? *
How much notice is required to cancel a Monthly Plan? *
You are going on vacation and will be out of the town for two weeks. How do you inform management of your time-off, and how much notice does the management team require? *
You need to confirm your lessons from yesterday but are drawing a blank on how to complete this procedure. What is the expected order of events you should follow? *
You are in the middle of conducting your group class when lightning is sighted. The lifeguard on duty requires all swimmers to get out, and the pool will be closed for at least the next 30 minutes. What do you do? *
Check all that apply
You are leading an open water clinic when one of the swimmers starts complaining about chest pain. An ambulance is called to get the swimmer to the hospital. What document do you need to complete? *
You participated in a Community Outreach event for 3 hours on a weekend. How much do you add as a payroll item in Pike13? *
An unexpected power outage closes the pool for the remainder of the day. A coach is eligible to add an “Add Payroll Item” for at a rate of: *
Where is the Employee Handbook located on the website? *
If you are unsure about any company policy, what is the best place to look prior to calling the management team? *
What is the next holiday in which Liquid Lifestyles will be closed for all services? *
What is the next holiday in which Liquid Lifestyles will be closed for all services?
A private adult client keeps asking you to use your camera to video them while they are swimming (above and below water). What service should you recommend they check out on the Liquid Lifestyles website? *
As a Liquid Lifestyles employee, you receive a 35% discount off our adult retail products using what coupon code? *
Why is it so important to confirm your classes and lessons on a daily basis? *
Check all that apply
Being the awesome coach that you are, your swimmer can’t say enough good things about their experience. What do you ask them to do? *
Check all that apply.